At JLP Global, we are committed to providing you with the best eSIM experience possible. If you encounter any issues, we are here to help and will consider refund requests based on the following terms:

1. Refund Eligibility

• Technical System Errors: You are eligible for a refund if you are unable to connect to the internet due to a verified issue with our network, or if the eSIM fails to perform as described and our technical team cannot resolve the issue.

• Cancellation Before Activation: You may request a refund if you have not yet scanned the QR code to activate the eSIM within the specified period.

2. Non-Refundable Cases

• If the eSIM has already been activated and used.

• If the issue arises because your smartphone is not eSIM-compatible or is carrier-locked.

• Refund requests made after the purchased eSIM package has expired.

3. How to Request a Refund

If you experience any issues, please contact our support team within 24 hours of the problem occurring by emailing cs@esim-jlp.com with the following details:

1. Order Number.

2. Screenshots of the issue (e.g., network settings or error messages).

3. Your mobile phone model.

4. Processing Time

• Once we receive your request and verify the information, our team will process the refund within 5–7 business days. The funds will be returned to your original payment method.