ข้อกำหนดการใช้บริการและนโยบายการคืนเงิน

01 — Terms of Service

1. Services and package information

JLP Global provides digital eSIM data packages through participating network providers. Destinations, data allowances, validity, pricing and package-specific restrictions are as disclosed before checkout.

2. Device compatibility

Customers should verify that their device supports eSIM, is carrier-unlocked, and is compatible with the destination network before purchasing. An incorrect package choice or incompatible device may not qualify for a discretionary refund, without prejudice to statutory rights.

3. Delivery and installation

eSIMs are delivered digitally through QR codes or installation credentials. Keep credentials secure and follow installation instructions. Some packages allow only one installation or one device. Deleting an eSIM may prevent reinstallation where this restriction was disclosed before purchase.

4. Network performance

Coverage, speed and availability depend on location, local carriers, devices and network conditions. Disclosed Fair Usage Policy (FUP) limits may apply. Unless expressly stated, uninterrupted service or a fixed speed is not guaranteed. Nothing here excludes liability that cannot lawfully be excluded.

5. Orders and liability

Review your destination and package before ordering. Report incorrect delivery promptly. To the extent permitted by law, JLP Global is not responsible for losses caused by inaccurate customer information, incompatible devices, failure to follow clear instructions, or third-party disruptions beyond reasonable control. This clause does not remove mandatory consumer remedies or liability that cannot lawfully be excluded.

6. Governing law

Thai law applies, subject to mandatory consumer rights. If a clause is unenforceable, the remaining clauses continue to apply insofar as lawful.

02 — Refund & Cancellation Policy

1. Refund eligibility

• An eSIM remains unactivated and unused, subject to package conditions and applicable law.
• A verified service defect cannot be resolved or reasonably remedied.
• An incorrect package was delivered and cannot be corrected.
• A refund or cancellation is otherwise required by applicable law.

2. Generally excluded from discretionary refunds

• Activated or used eSIMs without a verified service defect.
• Change of mind, incorrect destination/package selection, incompatible or carrier-locked devices, where JLP Global has no legal responsibility.
• Deletion or installation errors contrary to clearly disclosed instructions.
• Normal variation in coverage or speed within accurately disclosed package and network limitations.

These exclusions never override statutory cancellation, refund or consumer remedies.

3. Statutory cancellation rights

Where Thailand's Direct Sales and Direct Marketing Act applies and its conditions are met, consumers may have a statutory right to cancel within seven days of receiving the goods or services. Applicable provisions generally require a full refund within 15 days after the business receives the cancellation notice. These rights do not depend on JLP Global's internal approval and remain subject to any applicable statutory exceptions.

4. How we review requests

Email your order number, ICCID (if available), device model, destination, issue description and relevant screenshots. We may verify installation, activation, data usage and provider records to assess the request, processing only information reasonably necessary under applicable law. Troubleshooting or replacement may be offered, without requiring customers to waive statutory rights.

5. Payment method

Approved refunds are returned to the original payment method where possible. If that is not possible, we will arrange an appropriate secure alternative. Refund amounts are determined by the customer's rights, the package terms and applicable law.

03 — ติดต่อเรา / Contact

Refund requests and support: cs@esim-jlp.com

Please include your order number and a description of the issue. / กรุณาระบุหมายเลขคำสั่งซื้อและรายละเอียดปัญหา